Privacy Policy

Effective Date: 2025-05-22

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform https://create.alpha91.co.za ("the Platform"). By accessing or using the Platform, you agree to the terms of this policy.

1. Information We Collect

Personal Information: Name, email address, phone number, business name, and billing information.
Account Details: Login credentials, profile preferences, and shop settings.
Transactional Data: Purchase history, payment confirmations, and delivery preferences.
Technical Information: IP address, browser type, device identifiers, cookies, and log data.
User-Generated Content: Product listings, uploaded images, and customer messages.

2. How We Use Your Information

Create and manage user accounts and subdomains
Provide and improve our e-commerce platform
Process transactions and customer interactions
Send important communications, such as system alerts or updates
Analyze usage to optimize performance
Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share information with:

Service Providers: For hosting, payments, analytics, and support
Legal Authorities: If required to comply with legal obligations or protect rights
Affiliated Partners: Where explicitly agreed or required for service provisioning

4. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, remember preferences, and gather analytics. You may disable cookies through your browser, but this may limit functionality.

5. Data Storage and Protection

Your data is stored on secure servers hosted in compliance with South African privacy laws. We implement strict technical and organizational safeguards to protect against unauthorized access or disclosure.

6. Your Rights under POPIA

Access, correct, or delete your personal information
Object to processing for direct marketing
Withdraw consent where applicable
Lodge complaints with the Information Regulator

To exercise these rights, contact us at: support@alpha91.co.za

7. Retention

We retain data for as long as necessary to provide the services and comply with legal obligations. Data may be anonymized and used for analytics after account closure.

8. Third-Party Services

Our platform may integrate with payment providers (e.g., Ozow) or external APIs (e.g., Google OAuth). These services have their own privacy policies.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here and notified to users via email or system notification.

10. Contact Us

If you have any questions about this policy or our data practices, contact us at:

Alpha91 Enterprises (Pty) Ltd
Email: support@alpha91.co.za
Website: https://create.alpha91.co.za