Support

Welcome to the Alpha91 Support Center. Whether you need help setting up your shop or resolving a technical issue, this page will guide you on where to find the right help.

Get Help Fast

First-time setup: Visit your dashboard to manage products, branding, and payment options.
Billing queries: Review your invoices or billing status under Settings > Billing.
Feature requests: We value feedback. If something's missing, let us know.

When to Open a Ticket

Please open a support ticket if you're experiencing any of the following:

Your shop or subdomain is not loading
You are seeing repeated system errors or bugs
There’s a billing error or incorrect charge
You are locked out of your account
You need help with a time-sensitive technical issue

Verified Support Access

All verified shop owners can log support tickets through our secure portal:

Go to Support Portal

Please log in using your registered email address to view or open new tickets. Most queries are handled within 1 business day.

Support Availability

Our team is available Monday to Friday, 09:00 to 17:00 (SAST). Support requests received after hours will be reviewed the next business day.

For urgent issues affecting uptime or account access, please submit a ticket with "URGENT" in the subject line.